Shipping policy

Last updated: November 3, 2026

SHIPPING POLICY

Here’s what happens between placing your order and getting it in your hands.

Made to order, just for you

Our tees, long sleeves, and woven blankets are made after you order. Your shirt is printed and your blanket is woven by our production partners before it heads your way.

Production generally takes 2–7 business days, before shipping. This is a general estimate, not a guaranteed dispatch date. Product availability, order size, holidays, and busy seasons can add time. Any product-specific production notice takes precedence.

Hats

Hat orders normally ship within 1–3 business days. Any different timing will be noted on the product page.

Production + shipping = your delivery time

Production or preparation time comes first. Carrier transit time starts after your package ships. Add both when planning for your order; a shipping estimate by itself is not the full wait for a made-to-order item.

Available shipping methods, charges, and transit estimates are shown at checkout. Timing varies by destination and shipping method. Business days are Monday–Friday, excluding holidays. All timelines are estimates, and carrier delays, weather, and holiday demand can extend them.

Shopping for a birthday, trip, or Christmas gift? Order early. If you have a specific date in mind, email hello@holyhillcountry.com before ordering so we can help you check the latest estimate. Delivery by a particular date is not guaranteed.

Where we ship & what it costs

We currently ship within the United States. Free standard U.S. shipping on orders $125+. Shipping charges for other orders and any available upgrades are shown at checkout.

A faster shipping service changes carrier transit time; it does not shorten made-to-order production time.

Tracking & separate packages

We’ll email tracking as each shipment heads your way. A label may be created before the carrier receives the package, so tracking can take time to show its first scan.

Hats, apparel, and blankets may ship from different locations and arrive in separate packages on different days. If part of your order arrives first, the rest may still be in production or on its way.

Address changes & cancellations

Please double-check your size, item selection, and shipping address before placing your order.

Need to cancel?

Email hello@holyhillcountry.com within 15 minutes of placing your order. Cancellation requests are not guaranteed; we’ll confirm whether your order can be stopped before processing or fulfillment begins. Address corrections should also be emailed as soon as possible and may not be possible once production or fulfillment begins.

Need a hand?

If an item has not shipped after the production estimate, or a package seems delayed or missing, email hello@holyhillcountry.com with your order number. We’ll check with our production partner or carrier and help with the next steps.

If an item arrives damaged, defective, or incorrect, send your order number and clear photos. Holy Hill Country covers the necessary costs to resolve a confirmed issue; see our Returns & Refunds policy.

Support hours are Monday–Friday, 10 a.m.–3 p.m. Central.