We want you to feel good about your Holy Hill Country order. If the size, fit, or color isn’t right—or you’ve simply changed your mind—we’re here to help.
30-day returns
You may request a return within 30 days of delivery for hats, tees, long sleeves, hoodies, and woven blankets, including made-to-order items. Items must be unused, unworn, unwashed, and in their original resalable condition.
Start a return
Email hello@holyhillcountry.com with your order number, the item you’d like to return, and whether you’d prefer a refund or size exchange. All returns require approval before you ship anything back.
Once your return is approved, we’ll email a prepaid return shipping label and instructions. Please use the return address and label we provide.
Refunds
For sizing, fit, color preference, or change-of-mind returns, we’ll disclose the return-label cost before approving your return. After we receive and inspect the item, we’ll refund the eligible item purchase price to your original payment method, minus the disclosed return-label cost. Original outbound shipping charges are generally nonrefundable for these returns, subject to applicable law.
We’ll email you when your refund is processed. Your bank or payment provider may need additional time to post it.
Size exchanges
Need a different size? Contact us within 30 days of delivery. Exchanges are subject to availability and the same item-condition requirements as returns.
We must receive and inspect the original item before dispatching a replacement. Holy Hill Country covers standard outbound shipping for one approved size replacement per item. Any return-label charge for a size exchange will be confirmed with you before approval.
Damaged, defective, or incorrect items
If something arrives damaged, defective, or incorrect, email us with your order number and clear photos so we can help. Holy Hill Country covers all necessary costs to resolve a confirmed issue and will arrange a replacement or refund.
Please contact us before sending the item back. We’ll require a return only when necessary and provide a prepaid label at our expense if one is needed.
Cancellations
Need to cancel? Email hello@holyhillcountry.com within 15 minutes of placing your order. Cancellation requests are not guaranteed; we’ll confirm whether your order can be stopped before processing or fulfillment begins.
Questions?
We’re happy to help at hello@holyhillcountry.com. Support hours are Monday–Friday, 10 a.m.–3 p.m. Central.
This policy does not limit your rights under applicable consumer protection laws.